Placing Orders

Are all the products in stock?

We are a registered online business with all products in stock unless otherwise stated. We are not a drop shipper. However, please note that inventory can change significantly from day to day. If items ordered are unavailable, we will inform you upon order confirmation.

Selected sold-out items may be back in stock again. For enquiries, please email us at info@simplyintimate.com.sg

How do I place an order?

Please follow the steps below:
1) To purchase an item, select the colour, size and quantity as required. Click on the ‘Add To Cart’ button.
2) Click on ‘View Cart’ to check the items you have selected for purchase.
3) In ‘My Shopping Cart’ page, please verify the items you have selected and the total amount payable. Click on the ‘Checkout’ button to confirm your order.
4) You will be re-directed to ‘Checkout’ page. Please complete the order confirmation form.
5) Click on ‘Submit Order’ button to send your order to us.

How do I know if my order has been processed?

We will send an electronic acknowledgement to you within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, we will inform you by email for further action.

For all stock items, we will send you a confirmation via email verifying the delivery address and a payment advice will be attached indicating your order number, purchase amount and delivery charges (if applicable). Please ensure that your emails are checked periodically so that you can advise discrepancies within the next 2 hours if any.  Upon receipt of the payment advice, you are required to make payment to us within 3 working days using one of the payment modes listed below, otherwise your order will be void.

To prevent any discrepancies, please notify us by email with your order number and bank account number for verification after payment has been made. Upon receiving your payment, we will send you a payment acknowledgement within 24 hours and your order will be processed for delivery the next working day. Please refer to the following sections for more details on payment modes and delivery.

Payment Modes

What are the payment options available?

All payments are to be made in Singapore Dollars (SGD). Acceptable payment methods as follows:

Delivery

What are the delivery / shipping options & charges?

What is the estimated delivery time?

Reseller & Wholesale Enquiry

We welcome enquiries from resellers and international wholesale buyers. Resellers or wholesale buyers must have a valid business registration or license. Please email a copy of your business registration and a description of your business to info@simplyintimate.com.sg

Exchange & Return Policy

Simply Intimate is committed to delivering quality products to your satisfaction. We will take every care to visually inspect each item to ensure it is in good condition before delivery. All items will be properly packed and wrapped for delivery. Under no circumstances do we accept returns on any opened or used products, all sales are final. We offer 1 to 1 replacement if the product is faulty, which is provided we are contacted within 3 days upon delivery. Please note returned goods must be in all the original packaging. Courier charges will not be refunded. Please notify us prior to returning the products by writing to us at customersvc@simplyintimate.com. All decisions related to returns and exchanges are at the sole discretion of Simply Intimate.

IMPORTANT: Due to hygiene reasons, all lingerie items are not returnable or exchangeable. Please make sure your lingerie size is correct before submitting your order to us.

Disclaimer

All products are sold as novelties and Simply Intimate shall not be liable for any direct, indirect, incidental, special or consequential damages arising out of the use or inability to use our products. Simply Intimate puts in the best efforts to display the colours of all products as accurately as possible on the website. Simply Intimate do not guarantee that the colour you see is the exact colour of the products due to photo resolution, quality, PC settings and the monitor you use. Simply Intimate will not be held responsible for any loss or damages incurred during delivery. Deliveries are made subject to the carrier's terms and conditions of service, which are out of our control. Simply Intimate reserves the rights to amend the order, delivery or shipping policy without prior notice.